Introduction
At Silinarte, we value the importance of the proper collection, preservation, processing, and storage of personal data from our customers and visitors. We are committed to ensuring the highest standards of privacy and data protection in accordance with European Regulation 2016/679, as incorporated into national law.
Data Controller
For all services provided by our company, the Controller of your personal data is Silinarte.
Personal Data We Collect
We collect and process the following personal data:
- Name, Address, Phone, Email: Used for shipping and delivery of your orders, sending order confirmations, and newsletters (with your consent), and ensuring timely communication.
- Order History and Favorites: Used to manage orders, customer service, refunds/exchanges, and to tailor our offerings to your preferences.
- Communication History: Includes interactions via phone, email, or social media, used to enhance customer service and for staff training.
- Browsing Information (IP address, Location Data): Helps improve our website, provide personalized options, and protect against fraudulent activities.
Use of Your Personal Data
We use your personal data to:
- Ensure proper and timely shipping of your orders.
- Communicate order confirmations and details.
- Send newsletters about discounts, new collections, and updates (with your consent).
- Prevent and detect criminal activities.
- Understand your preferences to offer you relevant products and services.
Third-Party Data Sharing
We do not sell or share your personal data with third parties, except as necessary to:
- Facilitate the proper functioning of our e-shop and order execution (e.g., web developers, courier services).
- Provide professional advertising and promotional services, always ensuring your data is not unlawfully processed.
Promotional Communications
With your explicit consent, we may send you promotional messages about our products and services. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at
[email protected].
Data Storage and Security
We retain your personal data only as long as necessary to provide our services or comply with legal obligations. We may retain data longer to resolve disputes or prevent fraud. All payments are securely processed through Alpha Bank’s “Alpha e-Commerce” platform using TLS 1.1 encryption.
Your Rights
You have the following rights regarding your personal data:
- Access: View the personal data we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your data under specific circumstances.
- Restriction: Request restriction of data processing.
- Portability: Receive your data in a structured, commonly used format.
- Objection: Object to the processing of your data.
To exercise these rights, please contact us at
[email protected]. We will respond within 30 days.
Cookies Policy
We use cookies to enhance your browsing experience on our website. Cookies help us:
- Identify and authorize users.
- Monitor website preferences to improve content and offers.
- Provide personalized options and ensure a smooth user experience.
Types of cookies used:
- First-Party Cookies: Monitor behavior within our website.
- Session Cookies: Automatically deleted after the browsing session.
- Persistent Cookies: Remain on your hard drive for a specified period and recall preferences like language and country.
You can disable cookies in your browser settings, but this may limit some functionalities of our website.
Contact Information
If you have concerns about your personal data, contact us at
[email protected] or by post at Silina Pandelidou, Paroikia, 84400, Paros, Greece. If unresolved, you may contact the Hellenic Data Protection Authority (HDPA) at
www.dpa.gr.
Security Policy
All card payments are securely processed through Alpha Bank’s “Alpha e-Commerce” platform using TLS 1.1 encryption with a 128-bit encryption protocol (SSL).
Cookies Policy
We use cookies to improve your browsing experience. Cookies are small text files stored on your hard drive during your visit to our website. They help us recognize you and remember your preferences. You can disable cookies in your browser settings, but this may limit some functionalities of our site.
At Silinarte, we use the following cookies:
- First-Party Cookies: Monitor behavior within our website.
- Session Cookies: Deleted after each session.
- Persistent Cookies: Remain for a set period to recall preferences.
By using our website, you consent to the use of these cookies. You can manage or delete cookies through your browser settings.